Welcome to our FAQ page! Here, you’ll find answers to the most common questions about our services. If you can’t find the answer you’re looking for, feel free to contact us for further assistance.
The Green Lounge is based in Wrexham close to the Cheshire border. Within easy reach from the A483 and a close walk from the Chester/Wrexham No1 Arrive bus route. If accessing Ecotherapy the location is also with-in this geographical area.
Yes. A free, no obligation telephone consultation is offered to all those enquiring jabout counselling and psychotherapy with The Green Lounge. This call is 30 minutes in could be considered an ‘icebreaker’ and we can discuss how we could work together as well as answer questions that you may have.
This is not the usual practice of The Green Lounge, however access to therapy for all is something Fiona is passionate about. If there is a reason why you would not be able to attend sessions at The Green Lounge or if there is an issue with the use of technology, then please get in touch and we can discuss further how we could work together.
Sessions are £50 and payment is requested 24hrs before the session.
Yes, you can book block sessions in advance.
Payment usually made via Bank Transfer, prior to the session taking place. Other methods of payment can be discussed with Fiona.
This is difficult to answer – the simple response is we don’t know.
There may be a particular topic, dilemma or area of your life you wish to work on. With this mind we can focus the work and dedicate a certain amount of time to it. This ‘time’ could be in weeks or months, alternatively the ‘time’ in number of sessions for example e.g. 12, 24, 36 sessions. Fiona calls this Time-bounded work.
Alternatively, Fiona works in an open-ended way. This is where we keep working until we feel the work is done. There is no set time, no set number of session. As we work together, we assess how things are progressing and end when we feel it is time to do so.
Sessions are 50 Minutes long
The best way to contact Fiona is via her email. Once an email has been received you will be contacted, and you will be offered a free initial phone-call. Please email the Green Lounge directly and Fiona will be in touch to arrange a mutually suitable time.
We begin by seeing each other weekly as this enable us to get to know each other, assess how best to move forward and for you to begin to trust the space that we are creating. As the work progresses sessions can move to fortnightly meetings.
The frequency of sessions is always welcomed for discussion and can be adapted to your needs. If you feel you would like a higher number of sessions per week or a reduced frequency of sessions, please bring this to Fiona and it can be explored.
Life happens and sometimes you are unable to make a planned session. I ask that you let me know as soon as possible if you need to cancel. I do have a cancellation policy that is clearly laid out in our working contract. This states that any cancellations within the 24hrs prior to an agreed meeting the payment in full will be incurred. I will, if possible, offer a an alternative slot, however this is subject to availability and not always possible.
My Counselling room is on the ground floor and there is toilet facilities at ground level also although these are not specifically adapted for disabled use. There is street parking directly outside and the entrance is a short distance from the road. If there is a specific need please let Fiona and this can be discussed.
If you find yourself in urgent need of support please call 111 or contact your GP.
Please access A&E or call 999 if you are in critical crisis and feel unable to keep yourself safe.
You can call 116 123 to talk to the Samaritans or email jo@samaritans.org for an email response within 24hrs.
Or text ‘SHOUT’ to 85258 to contact the Shout Crisis Text Line.
